Privacy Policy

Personal Information

• Name
• Phone number
• Email address
• Service address
• Vehicle information
• Appointment and booking details

Communication Information

• SMS/Text message communications
• Facebook Messenger conversations
• WhatsApp conversations
• Email communications
• Customer support inquiries
• Call records and voicemail messages

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

We may use your information to:

• Schedule and manage appointments
• Provide detailing and related services
• Process payments and invoices
• Send appointment confirmations and reminders
• Respond to customer inquiries
• Maintain customer service records
• Improve our services and customer experience
• Send review requests and follow-up communications
• Send promotional offers where permitted by law
• Comply with legal obligations

R1 Shine may utilize automated systems and third-party platforms to send and receive communications through:

• SMS/Text Messaging
• Facebook Messenger
• WhatsApp
• Email

Communications may include appointment confirmations, reminders, status updates, customer service responses, review requests, and promotional communications. You may opt out of promotional communications at any time.

Customer information may be stored in:

• Booking and scheduling platforms
• Customer Relationship Management (CRM) systems
• Cloud-based storage systems
• Messaging platforms
• Internal business records

Stored information may include:

• Contact information
• Vehicle information
• Service history
• Appointment history
• Communication records
• Customer preferences
• Before-and-after service photos when applicable

We retain customer information only as long as necessary for business operations, legal compliance, dispute resolution, and recordkeeping.

We do not sell customer personal information.

Information may be shared with trusted third-party service providers that assist us with operating our business, including:

• Appointment scheduling and booking platforms
• Customer relationship management systems
• Payment processors
• Website hosting providers
• SMS and messaging providers
• Marketing and analytics providers
• Customer support platforms

These service providers may only use customer information as necessary to provide services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties except service providers necessary to facilitate messaging services on our behalf.

We may disclose information if required by law, legal process, or governmental request.

Communications through Facebook Messenger and WhatsApp may also be subject to the privacy policies and terms of Meta Platforms, Inc. and WhatsApp.

R1 Shine is not responsible for the privacy practices of third-party communication platforms.

California residents may have rights under applicable California privacy laws, including rights to request access, correction, or deletion of personal information.

We implement reasonable administrative, technical, and physical safeguards designed to protect customer information. However, no electronic transmission or storage system can be guaranteed completely secure.

We may revise this Privacy Policy periodically. Updated versions will be posted with a revised effective date.