Terms of Service

By booking services, visiting our website, communicating with us, or using our services, you agree to these Terms of Service.

R1 Shine provides vehicle detailing, cleaning, restoration, maintenance, ceramic coating, paint correction, and related automotive appearance services.

Service offerings, pricing, and availability may change without notice.

Customers are responsible for providing accurate information during booking.

Appointment times are estimates and may be affected by weather, traffic, service complexity, equipment issues, or other operational factors.

Payment is due upon completion of services unless otherwise agreed in writing.

R1 Shine reserves the right to refuse future services for unpaid balances.

Certain services may require a deposit to secure an appointment.

Deposits are applied toward the final service invoice unless otherwise stated.

Customer Cancellation

• Cancellations made more than 24 hours before the scheduled appointment are eligible for a full deposit refund or application toward a future appointment.
• Cancellations made less than 24 hours before the scheduled appointment may result in forfeiture of the deposit.
• Customers who fail to appear for a scheduled appointment without notice ("No-Show") may forfeit their deposit.

Rescheduling

Customers may reschedule without penalty if notice is provided at least 24 hours before the scheduled appointment. Deposits will be transferred to the new appointment date.

R1 Shine Cancellation

If R1 Shine must cancel due to weather, safety concerns, staffing shortages, equipment issues, or other operational circumstances, customers may receive:

• A full refund of any deposit paid; or
• Application of the deposit toward a rescheduled appointment.

Service Satisfaction

Because detailing services are labor-based services, refunds are generally not provided once services have been completed.

If a customer is dissatisfied, R1 Shine must be notified within 24 hours of service completion. We will make reasonable efforts to inspect the concern and may offer corrective service or another mutually agreeable resolution.

Refund Processing

Approved refunds will generally be processed to the original payment method within 5–10 business days.

Customers are responsible for removing valuables and personal belongings from vehicles before service.

R1 Shine shall not be liable for loss or damage to personal items left inside vehicles.

Customers acknowledge that service results may vary based on pre-existing paint defects, scratches, oxidation, stains, upholstery damage, mechanical defects, aftermarket modifications, or prior repairs.

R1 Shine is not responsible for issues arising from pre-existing vehicle conditions.

By providing your contact information, you consent to receiving communications related to appointments, services, customer support, and business operations.

Marketing communications are optional and may be discontinued upon request.

To the fullest extent permitted by law, R1 Shine shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services.

Any liability shall be limited to the amount paid for the specific service giving rise to the claim.

These Terms shall be governed by the laws of the State of California.